Defects or Workmanship
If an award/gift is found to be in non-working condition or has a defect in workmanship within the first 30 days after receipt, please contact your Customer Service Representative at MTM Recognition for instructions. After 30 days, you should contact the manufacturer for repair or replacement as applicable. Many items are covered by the manufacturer’s warranty. If you are not sure of the manufacturer, please contact your Customer Service Representative at MTM Recognition for direction.
Products not Covered by Warranty
Any damage caused from normal wear and tear, improper maintenance or storage, or by other than normal use is not covered. All returns must be in original packaging.
Gift Cards, Gift Certificates, Vouchers, and Customized Products
Gift cards, gift certificates, vouchers, and customized items may not be returned. Be sure to review the size charts provided before ordering customized wearables.
MTM Recognition® Customer Care: (800) 898-9956
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Exchange Procedures
The exchange procedure during the stated warranty period is a simple three-step process. Should you ever need to return a product:
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Contact the program administrator or your MTM Recognition customer service representative.
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MTM Recognition will make arrangements to repair or replace the original product.
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MTM Recognition returns the new or repaired product to you or the program administrator.
MTM Recognition completes most product exchanges within two weeks, subject to limitations imposed by vendors and manufacturing requirements.
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