Q: I have misplaced my catalog and award access code. Can I still order my award?
A: Please contact your program coordinator.
Q: How long do I have to order my award?
A: It is highly recommended that you make a gift selection within three (3) months of receiving your catalog, but no longer than six (6) months.
Q: My address has changed since
I ordered and I have not received my award. Who do I contact?
A: Contact
your Service Award Customer
Service Representative.
Address changes can be made prior to shipping.
Q: May I have my award
shipped to my home?
A: Awards are automatically shipped to the awardee's home address.
Q: My award is broken
or does not work. May I return it?
A: View our return
policy here.
Q: Can I have my award
engraved?
A: Many items come with engraving. Please see the item descriptions in the award materials.
Q: Can you make a donation
in my name to a charitable organization instead of me selecting a gift
item?
A: A cash donation cannot be made in lieu of a gift, however, you may select a gift and donate it to a charitable organization of your choice.